Shipping & Returns

Shipping

• Free Shipping only applies to Contiguous U.S.A. for orders over $99 of value. Orders $99 and under will see a $7 flat shipping fee added. Only items that are physically shipped count toward total.
• Please call us if you need expedited shipping to ensure we can meet your deadline and budget.
• Orders placed for Canada, Puerto Rico, Hawaii, Alaska, FPOs, APOs and other territories will most likely require additional shipping charge. We will calculate the shipping price and charge you the difference of the quoted rate and our standard US shipping rates. We will send you a payment request within 1-2 business days for this shipping cost. Feel free to contact us with full address for quote. If you decide not to proceed and wish to cancel the order, the credit card fee (typically 3%) will not be refunded as it is incurred to us. 
• Most orders ship within 2 business days.
• Preferred Shipping methods are UPS Ground or USPS Priority.
• Orders will be shipped without insurance unless specifically requested and difference paid by customer.
• Any unused/unopened returned items (for reasons other than factory defective item) will be refunded minus the shipping costs to the customer and 3% credit card fee.  Buyer will be responsible for the return shipping costs. For more information on RETURNS/TERMS/CONDITIONS, visit our Terms/Conditions page here. 
• Once the order is shipped, delivery can take 2-14 business days depending on location. Most orders are delivered in 2-7 days.
• Items will not ship on Saturday or Sunday.
• We strive to keep our inventory up to date and in stock. However, we reserve the right to “dropship” an item directly from the manufacturer. This may slightly delay the processing time.
• Some items are excluded and they include the statement “Additional Shipping Charge” in the description. THIS WILL INCLUDE WING BOARDS, PADDLE BOARDS AND OTHER LARGE BULKY ITEMS.  
• Large items such as Downwind Boards and Large Wing boards may ship Air Cargo and will require a pick up by customer at local airport. We will reach out to you to arrange if necessary.
• If an item qualifies for Free Shipping but your order also contains other ineligible items, you will be charged for shipping on the items that are not eligible.
• Cancelling items, combining orders, or changing the shipping address, speed, or preference might affect the order’s eligibility for Free Shipping.
• We reserve the right to change or discontinue Free Shipping at any time.
• Free Shipping only applies to new purchases and will not be applied to prior purchases or returns.

 INTERNATIONAL SHIPPING

• Free shipping does not apply to international shipments. Contact us for prices and quotes for international shipments. These shipments are performed at our discretion. Full payment must be received prior to shipping. Buyer is responsible for any loss, shipping issues, theft and/or any damage during the shipping process. Good Breeze Kiteboarding will not take responsibility for any issues during shipping of international orders. This includes all orders outside the Contiguous US.

RETURN POLICY

• CUSTOMERS REQUESTING A RETURN ARE SUBJECT TO A 3% PROCESSING FEE. Credit card processors do NOT refund the fee to the merchant after issuing a return. This will the responsibility of the purchaser should they decide to cancel or request a refund. If an item is actually out of stock or Kiteboarding Closeouts is unable to fulfill the order, the seller will absorb this fee. Any NEW product purchased from Kiteboarding Closeouts may be returned within fifteen days (15) of purchase for any reason for a refund, exchange, or credit towards another purchase.  If requesting a refund, the amount spent on shipping to the customer and the credit card processing fee will be subtracted from the refund amount.  The returned items must be in original condition and packaging. The returned item must NOT have been used in any fashion. All original warranties, instructions, and accessories must be accompanied by the original sales receipt. Return freight must be prepaid by customer. No C.O.D. returns will be accepted. Kiteboarding Closeouts may refuse a refund or exchange or assess a charge for used or incomplete merchandise returned or exchanged. Items showing use or abuse will be returned by Kiteboarding Closeouts to Buyer. Returns or exchanges will not be made for items marked “as is”, “used” or “clearance.” Refunds will be made by the same transaction method as used to purchase the item MINUS Kiteboarding Closeout’s original shipping cost to deliver the product to the customer.
• NO RETURNS ON USED EQUIPMENT. Used equipment is sold “as is”.
• All returned merchandise requires a Return Merchandise Authorization (“RMA”) OR written approval by a team member. To obtain an RMA number, contact Kiteboarding Closeouts Customer Service (11 am – 6pm EST Monday-Friday) at 321.252.5483.
• There are no refunds on special or custom orders.

Lost or Damaged Packages:

• We do our very best to package everything so that it is well protected and safe for shipping.
• If you have an issue then contact us immediately at 321.252.5483. KEEP ANY AND ALL PACKAGING.  Take a good deal of pictures of the items, internal packaging and box.