Shipping & Returns

Details on Free Shipping

  • Free Shipping only applies to Continental U.S.A.
  • Orders placed for Canada, Puerto Rico, Hawaii, FPOs, APOs and other territories will most likely require additional shipping charge. We will calculate the shipping price and charge you the difference of the quoted rate and our standard US shipping rates. We will send you a payment request within 1-2 business days for this shipping cost. Feel free to contact us with full address for quote. 
  • Most orders ship the same or following business day. Preferred methods are USPS Priority or Fedex Ground.
  • Any unused/unopened returned items (for reasons other than factory defective item) will be refunded minus our shipping costs. Buyer will be responsible for the return shipping costs. For more information on RETURNS/TERMS/CONDITIONS, visit our Terms/Conditions page here. 
  • Once the order is shipped, delivery can take 2-14 business days depending on location. Most orders are delivered in 2-7 days.
  • Items will not ship on Saturday or Sunday.
  • We strive to keep our inventory up to date and in stock. However, we reserve the right to “dropship” an item directly from the manufacturer. This may slightly delay the processing time.
  • Excludes items that  include the statement “Additional Shipping Charge” in the description.
  • If an item qualifies for Free Shipping but your order also contains other ineligible items, you will be charged for shipping on the items that are not eligible.
  • Cancelling items, combining orders, or changing the shipping address, speed, or preference might affect the order’s eligibility for Free Shipping.
  • We reserve the right to change or discontinue Free Shipping at any time.
  • Free Shipping only applies to new purchases and will not be applied to prior purchases or returns.

    RETURN POLICY

    • Any NEW product purchased from Kiteboarding Closeouts may be returned within fifteen days (15) of purchase for any reason for a refund, exchange, or credit towards another purchase.  If requesting a refund, the amount spent on shipping to the customer will be subtracted from the refund amount. The returned items must be in original condition and packaging. The returned item must NOT have been used in any fashion. All original warranties, instructions, and accessories must be accompanied by the original sales receipt. Return freight must be prepaid by customer. No C.O.D. returns will be accepted. Kiteboarding Closeouts may refuse a refund or exchange or assess a charge for used or incomplete merchandise returned or exchanged. Items showing use or abuse will be returned by Kiteboarding Closeouts to Buyer. Returns or exchanges will not be made for items marked “as is”, “used” or “clearance.” Refunds will be made by the same transaction method as used to purchase the item MINUS Kiteboarding Closeout’s original shipping cost to deliver the product to the customer.
      • All returned merchandise requires a Return Merchandise Authorization (“RMA”) number OR written approval by a team member. To obtain an RMA number, contact Kiteboarding Closeouts Customer Service (10 am – 6pm EST Monday-Friday) at 321.252.5483. Your RMA number must be clearly marked on the outside of the returned package or a copy of the written approval contained in the package. Once the RMA number has been assigned, it is important to return the Product within two weeks otherwise, the RMA number will become void and the parcel will be refused. You must obtain a new RMA if you are unable to make delivery to our address within two weeks.If Products are to be returned to Kiteboarding Closeouts, Buyer may be subjected to 10% restocking fee, in Kiteboarding Closeouts sole discretion. This includes duplicate shipments, refused/unclaimed shipments, etc., items ordered by mistake, not shipped, not fitting application, and unsuitability for particular application or design. There are no refunds on special or custom orders.
      • CUSTOMERS REQUESTING A RETURN THAT PAID WITH PAYPAL ARE SUBJECT TO A 3% PROCESSING FEE. Paypal does NOT refund this fee to the merchant after issuing a return. This will the responsibility of the purchaser should they decide to cancel or request a refund. If an item is actually out of stock and Kiteboarding Closeouts is unable to fulfill the order, the seller will absorb this fee.

      NO RETURNS ON USED EQUIPMENT. Used equipment is sold “as is”.