Use the order number from your confirmation email and the email address you checked out with.
Tick each item, then tell us why and what condition it's in.
30 days from the date you ordered. Gear has to be new and unused, in its original packaging, with everything it came with — manuals, accessories, tags and bags.
The price you paid for the item, minus the 3% card processing fee. Shipping isn't refunded: not the original shipping, not the return shipping, and if your order shipped free we deduct what it cost us to ship it to you. If we made the mistake — we sent the wrong item or it was out of stock — we cover those costs. If your order arrived damaged in shipping, we usually need to file a claim with the carrier first, and we'll work with you on the best way to sort it out.
You do. Use a tracked and insured service (UPS, FedEx or USPS Priority) and keep your receipt — we can't refund a package that never reaches us. We can't accept C.O.D. returns.
Yes. Choose Exchange and tell us what you'd like instead. We'll confirm it's in stock and sort out any price difference when your return arrives.
Used, as-is and demo gear, special orders and custom orders, and anything that shows signs of use. If a returned item shows use, we'll either send it back at your cost or deduct the cost to make it resellable.
Start a return and choose Arrived damaged in shipping, with photos of the box, the packing and the damage. Keep all of the packaging. Damage in transit usually means a claim with the shipping carrier, who may want to inspect the box and packing. We'll work with you on the best way to sort it out while the claim is handled.
Call us at 321-252-5483 before you ship. Lithium batteries have to travel as hazardous goods, and big boards often go by air cargo, so we'll help you pick the right way to send them.
We inspect returns and process refunds within 3–5 business days of arrival. Refunds go back to your original payment method; your bank may take another 5–10 business days to show it.
